Voices38 Privacy Policy — How We Protect Your Data
User privacy is our priority. This document explains what information voices38 collects, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
1Information We Collect from You
When you register and use the voices38 platform, we collect several categories of information to ensure the platform runs smoothly and to deliver the best possible user experience. Here are the types of information we collect:
Personal Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, confirm that you meet the minimum age requirement (18 years old), and manage your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we may collect payment-related information such as abbreviated bank account numbers, account holder names, and transaction details. We do not store full card details or PINs. All financial data is handled through encrypted payment channels.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and language settings. This helps us diagnose technical issues and optimise the mobile experience for users in Malaysia.
Platform Usage Data
We record in-platform activity such as pages visited, games played, session duration, and usage patterns. This data is used in aggregate form for platform improvement and is not used to identify individual users in the context of third-party marketing.
2How Your Information Is Used
Voices38 uses the information collected for specific, limited purposes. We do not sell or rent users' personal information to third parties for marketing purposes. Your information is used to:
Creating, verifying, and managing user accounts, including the login and password recovery process.
Processing deposits in RM, verifying withdrawals, and maintaining financial transaction records.
Detecting fraudulent activity, preventing unauthorised access, and safeguarding the integrity of the platform.
Providing assistance when you contact support, including resolving account or transaction issues.
We also use aggregated usage data (with no individual identification) to improve interface design, platform performance, and the overall user experience.
3Cookies, Tracking & Session Data Storage
The voices38 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you browse our platform.
Types of Cookies Used
- Session Cookies: Temporarily storing your login details so you do not need to log in again while using the platform. These cookies are deleted when you close your browser.
- Functional Cookies: Saving user preferences such as display language and platform settings for future sessions.
- Analytics Cookies: Collecting aggregated usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some platform features.
Data Retention Period
Active account information is retained for as long as your account remains active. Transaction data is kept in accordance with applicable legal compliance requirements. When an account is closed at the user's request, we will delete or anonymise personal data within a reasonable timeframe, unless the law requires longer retention.
4Data Sharing & the Security of Your Information
Third-Party Sharing
Voices38 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment Processors: Information required to process transactions in RM is shared with approved payment providers such as FPX gateways and local eWallet services. They are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose information to the relevant authorities if required by Malaysian law, including in cases involving fraud or money laundering investigations.
- Platform Protection: In cases involving serious security threats, relevant information may be shared with security specialists involved in resolving the issue.
Data Security Measures
All communications between your device and the voices38 platform are transmitted over SSL/TLS encrypted connections. Passwords are stored in hashed form and cannot be viewed by our staff. Access to user data within our internal systems is restricted to personnel who require it to carry out legitimate duties only.
Important: No security system is completely foolproof. You are also responsible for keeping your account password safe and not sharing it with anyone. Contact us immediately at [email protected] if you suspect your account has been accessed without authorisation.
5Your Rights as a User & How to Exercise Them
As a voices38 platform user, you have several rights regarding your personal information. We are committed to respecting and facilitating these rights:
You have the right to know what personal information we hold in relation to your account.
You may request corrections to any inaccurate or incomplete information through your account settings.
You may request the closure and deletion of your account, subject to applicable legal retention requirements.
To exercise any of the rights above, please contact our support team by email at [email protected]. Please include your account details to help us verify your identity. We will endeavour to respond to and resolve your request within a reasonable timeframe.
6Privacy Policy Changes & How to Contact Us
Updates to This Policy
Voices38 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be reflected on this page with a new update date. We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the platform after any changes constitutes acceptance of the updated privacy terms.
Contact Us for Privacy Matters
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please get in touch with us:
Email: [email protected]
For general questions about the platform, you may also refer to the FAQ us. We also encourage all users to familiarise themselves with the Terms & Conditions voices38 platform for a full overview of the rights and responsibilities of all parties.
This Privacy Policy applies to all registered users of the voices38 platform in Malaysia.
Your Data, Our Protection
Register your voices38 account with confidence — your data is protected with SSL encryption and we never share your information without authorisation. Start playing safely today.